We have gathered the most important information on what to do to reduce losses and risks in restaurants due to coronavirus pandemic (COVID-19). Learn what to do now and how to prepare for the future.

Close the premises, but do not stop food production.

More and more states implement the shutdown of restaurants, bars and other eateries. The statewide ban doesn’t mean the necessity to completely close the locations! The ban applies only to all transactions within the premises.
You can still sell and deliver. Below we explain exactly how to do it safely for restaurants and customers.

Start selling online from your own website

With the help of UpMenu, you can start selling food online in 5 minutes.
Create an account at UpMenu.com. You have a 7-day free test period.

Here is a step-by-step instruction showing how to start selling online.

Why you should sell from your own website?

Starting sales on the portal can take up to several weeks and time is essential right now.
Also, ordering portals charge a high commission, that you are probably not ready to pay at the moment.
You can have your own system with a low cost, stable and predictable subscription form.

Start making deliveries and/or take-out if you don’t already

Don’t send employees home yet.
You can involve the premise’s service team to quickly organize take-outs and deliveries. Adapt to new circumstances and react accordingly. The number of online orders will be growing even faster than ever right now.

Start making no-contact deliveries and pickups

Give your client a no-contact delivery option.
When delivering the order, the courier should leave food at the door, then send an SMS with delivery information to the customer.
As for taking out and pick-ups, arrange a place in front of the premise, e.g. a table or counter, where you will place orders for customers.
Additional countermeasures will reduce the risk, reassure customers and encourage ordering.

Inform customers about delivery without personal contact

Communicate introduced security changes and protocols to your clients in every possible way:

  • Write on the home page and in the menu
  • Write on your Facebook fanpage
  • Send information by SMS and email

Sample message:

“Order secure delivery – without contacting the courier. Order food, choose online payment, and our courier will leave a meal at the doorstep of your door and call or send you an SMS with delivery information”

Here you will find instructions on how to send an email and SMS campaign from the UpMenu level

Run online payments

Online payments will allow you to make deliveries without personal contact. Studies show that on paper, or banknotes, the virus can persist for up to 24 hours.

Signing a contract with a Payu provider is a time-consuming process. If you do not have a contract, you will not start online payments too soon.
In UpMenu you gain access to online payments without having to sign a separate agreement with a PayU type provider.


Here you will find instructions on how to enable online payments.

Enter additional security measures

Examples of countermeasures:

  • Daily check whether couriers show signs of illness with temperature measurement
  • Daily disinfection of all equipment used by couriers
  • The requirement for regular washing / disinfecting hands by couriers

How to reduce the spread of germs in your restaurant

  • Regularly Wash your Hands

    Hand washing is the first step to proper hygiene in the workplace, but during a viral outbreak, it becomes essential. Wash your hands for at least 20 seconds and be sure to thoroughly scrub between fingers, under fingernails and past your wrists. Make sure all your employees follow these instructions.

  • Minimize Close Contact

    Completely avoid human contact when possible, organize no-contact deliveries and pick-ups and implement no-cash policy. If possible, insulate yourself behind protective glass during contact with a customer or avoid it.

  • Disinfect regularly

    Take extra care when going through your disinfecting routine, and apply more attention to common surfaces like doorknobs, handles, light switches, menus and POS station and other frequently handled items.

Bonus – Learn how to utilize the full potential of restaurant ordering system

In this article, you will find best practices on how to maximize your benefits from the online ordering system.

Launch an online food ordering system
on the restaurant website


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