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Setting the time of order fulfillment

In UpMenu, you can inform a specific customer about the estimated waiting time for the execution of the order or delivery using various settings.

Setting the average order fulfillment time

In the UpMenu system, information is collected and processed, on the basis of which the average order fulfillment time in delivery or takeout is calculated.

  1. Go to “Restaurant” → “Order settings” → “Advanced settings” → “Accepting orders”.
  2. Enable the “Show customers the average order fulfilment time per hour” option. You can set the average time in minutes for delivery and pickup on site, or leave the fields blank for the system to calculate the average.
  3. Save.
  4. When choosing the method of order fulfillment, the customer will see the average time for each option.
  5. The order will be automatically accepted and the restaurant staff will see it marked as “Accepted”.

Accepting orders with the default order fulfillment time

You can set up an automatic order pickup option for which you will enter the default order fulfillment time. Thanks to this option, the customer will be immediately informed about the waiting time and the staff will not have to enter this value each time.

  1. Go to “Restaurant” → “Order settings” → “Advanced settings” → “Accepting orders”.
  2. Enable the “Accept orders automatically with a default order fulfillment time (minutes)” option, then enter the value in minutes.
  3. Save.
  4. In the order confirmation, the customer will see the order fulfillment time indicated by you.
  5. The order will be automatically accepted and the restaurant staff will see it marked as “Accepted”.

Accepting orders without specifying the order fulfillment time

In the event of a large number of orders and problems with the estimation of their fulfillment time, you can set the option to receive orders without specifying the time.

  1. Go to “Restaurant” → “Order settings” → “Advanced settings” → “Accepting orders”.
  2. Enable the “Accept orders without the need to specify order fulfillment time” option.
  3. Save.
  4. When accepting orders, the restaurant staff will choose the “Accept without specifying the order fulfillment time” option.
  5. After placing the order, the customer will see a summary and information about the acceptance of the order for processing.
Updated on July 23, 2020

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