Lil Ava’s Pizza, a beloved Canadian franchise with 9 locations, has been serving delicious pizza and Italian cuisine since 2012.
Results
They started using several UpMenu products, including online ordering and a branded mobile app. We also built a multi-location website and gave them a back office to manage all their locations in one place.
Generated through direct online orders from Jan 1 to Nov 11, 2024.
Orders placed directly through the website and branded mobile app — no third-party platforms.
Saved by avoiding third-party delivery fees, calculated at an average 15% commission rate.
Of all orders placed through the branded mobile app, boosting repeat purchases and loyalty.
Solutions
Lil Ava’s Pizza Franchise used five UpMenu products to start selling online across all nine locations.
1. Online Ordering System
By implementing UpMenu’s online ordering system, Lil Ava’s Pizza offered customers a seamless way to order directly from their website, avoiding the extra costs of third-party delivery platforms.
2. Branded mobile app
Lil Ava’s Pizza launched a custom-branded restaurant mobile app through UpMenu. This app allows customers to order directly, encourages brand loyalty, and further reduces commission costs by bypassing third-party platforms.
The app has become a key tool for driving repeat orders and expanding brand recognition among loyal patrons.
3. Multi-location restaurant website
With UpMenu’s restaurant website builder, Lil Ava’s Pizza established a professional, user-friendly website with integrated online ordering.
4. Restaurant chain management
UpMenu provided a single dashboard that allows Lil Ava’s Pizza to manage all locations in one place.
About Lil Ava’s Pizza
Name: Lil Ava’s Pizza
Location: Canada
Franchise: 9 locations across the country
Website: www.lilavas.ca
Started with UpMenu: 2021
Opening date: 2012
Offerings: Pizza, pasta, Italian cuisine
What owner says
UpMenu has completely transformed our operations and customer engagement. The online ordering platform and branded app have driven repeat orders, cut down on third-party fees, and strengthened our brand presence. Their marketing tools—like the loyalty program and automated messaging—have helped us build lasting relationships with our customers and keep them coming back. UpMenu has been essential to our growth and efficiency.
Key Takeaways
Lil Ava’s Pizza achieved the following results after implementing UpMenu across all franchise locations:
- $166K saved on third-party delivery fees: Reduced reliance on delivery marketplaces and increased profitability.
- Online ordering launched across 9 locations: Built a strong and unified online presence for the entire franchise.
- Centralized management: All restaurants managed from a single dashboard.
- Improved operational efficiency: Simplified management across multiple franchise locations.
- Higher customer engagement: Strengthened loyalty through direct ordering and marketing tools.
