Naturally! There is no commitment. You can cancel your subscription at any time. In order to cancel go to Settings → Plans.
Yes. UpMenu is a pay-as-you-go service which means you can upgrade or downgrade at any time. Upgrading takes effect immediately. Then UpMenu issues an additional invoice covering the cost difference between your current and the new plan. If you didn’t set up credit card payment, you can pay via transfer. Downgrading your current subscription can also be done at any time, however the changes take effect from the subsequent monthly billing period.
We accept all major credit cards, e-payments as well as bank transfers.
You do! Compared to online food ordering portals, the information collected in UpMenu, specifically your customers’ personal data and communication consents, belong to you. You can export all your information from UpMenu any time you need to, in any subscription plan.
You will need an internet connection and a device with a web browser at your restaurant (a computer, tablet or smartphone). You will see the orders in UpMenu. We also offer an Android application.
If you have a website already, you can add online orders very easily. If you don’t have it, we can provide a website for you. You can create it easily choosing ready-made templates. UpMenu also offers a dedicated mobile application and Facebook orders.
UpMenu is available in all countries, so you can sell food in any currency. The prices will automatically adapt to the standards of the selected currency. However, please note that the UpMenu panel is translated into the following languages: Polish, English, Spanish.
You pay for extra services once a month.
The billing period starts with the purchase of subscription plan, no matter if you bought it on the first day of a month or not. The next cycle will always start on the same day the following month. The billing period always lasts a full month, regardless of the number of days within a month, e.g. your billing period can last from 01.05 to 31.05.
It is possible, although it’s not a standard service. However, if you consider this option, please contact us in the chat – we will give you all the details!
You can easily download an invoice, which is available in the administration panel in Settings → Invoices tab. Additionally, we will send an invoice to your email address. The invoice includes fees for: subscription, additional services, messages sent to customers (SMS, email, push) and 2% PayU commission if you use this payment method.
When you pay with the credit card, sometimes the transaction is rejected because of an error or lack of authorization. In this case, you might need contact your bank and ask for the details. Please, make sure if you have enabled online transaction on your card and check the limit.
Paypal fees apply
Adyen fees apply
