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FAQ

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UpMenu is an all-in-one online software for restaurants that boosts your restaurant’s digital presence and helps you become independent from third-party ordering marketplaces.

How do we do that?

  • We offer flat-fee subscriptions instead of commission fees.
  • You can create an online store for direct sales from your website.
  • You can build or update your restaurant website.
  • You can create your own branded mobile app and QR code menu.
  • You can set up a loyalty program.
  • You get access to all marketing tools to boost your sales and profitability.

Free trial give you access to all features of UpMenu to test out UpMenu without any strings attached for 7-days. There is no credit card needed to start the trial.

If you have any questions, our responsive support team is happy to give you a hand on chat.

We accept any major credit cards (payment cards) like Visa, Mastercard, American Express and UnionPay. We also support wire transfers on request.

Yes. You can upgrade or downgrade your subscription at any time.

Changing to a higher plan takes effect immediately. UpMenu will issue an invoice covering the difference between the existing plan and the new one. On the other hand, plan downgrade or cancellation becomes effective at the end of the current billing period.

The billing cycle starts on the day of your subscription plan purchase and repeats on the same day of each month. The billing period always lasts for a full month, regardless of the number of days in that month.

Yes.

You can cancel your plan and choose it again at any time. We have many restaurants (e.g. seasonal) that only use UpMenu for a few weeks or months a year. Once you cancel your plan for at least 12 months, we don’t delete any data from your account, allowing you to come back and re-select your subscription without having to configure everything from scratch.

All prices are net without VAT, GST or taxes.

UpMenu may be required to charge VAT, GST, and other taxes on your subscription in accordance with local laws and regulations. Some jurisdictions do not require VAT/GST to be charged if the purchaser is registered for VAT/GST. If you are registered for VAT or GST purposes, please add your VAT/GST registration number during the checkout process to have your exemption processed.

You enter your invoice details when you purchase your first subscription. You can change them later under Settings > Settlement > Billing data. After the change, each subsequent invoice will be issued to the new data (invoices issued before the data change remain unchanged).

This is possible, although it is not a standard service. However, if you are considering this option, please contact us on the chat – we will provide all the details!

Yes.

We understand how busy restaurateurs can be, so we assist with setup by doing everything for you (we input the menu, configure delivery areas, set up online payments, and even customize the color scheme to match your brand). After signing up, simply request our “Free Setup Service”.

Yes.

If you don’t have a website or wish to replace an outdated one, you can create a new site at no extra charge with UpMenu.

If you already have a website, you can add online ordering directly into it.

We’ll attempt to charge your card for the invoice over the next 7 days. Post this period, unpaid accounts will be locked, losing feature access. However, later payments will restore your account along with all its data and settings.

All prices are calculated per location. Once you add more locations, you will need to buy a separate subscription for each location. Each location may have its own different plan, depending on its needs.

Example: If your brand has three locations and you choose the basic plan for $49 for each of them, you will pay $147 and receive three separate invoices.

UpMenu can be used anywhere in the world. Our system allows you to sell food in any country and currency. In the settings, you can choose the country, language, currency, and time zone in which you sell.
Please note that online payments are only available in countries supported by the payment gateways we have currently integrated.

See available payment providers

Once your 7-day trial ends, you can choose to subscribe on our paid plan to continue using UpMenu. If you don’t choose either, your account will expire and you will lose access to UpMenu.

We store the settings you made on your account during the trial period for at least one year. If you don’t select any plan right away after the trial period, nothing has happened. You can come back to UpMenu at any time.

No. There are no contracts or setup fees. All you have to do is to accept the attached Terms and Conditions and Privacy Policy when you create an account and purchase an UpMenu subscription.

UpMenu plans are paid monthly, and you can start, change, or cancel your subscription at any time without being bound by long-term contracts.

Yes.

Cancel your plan anytime from your account settings. When you cancel, you’ll still be able to use your plan until the end of your subscription period. After your subscription ends you will lose access to all features.

We do not offer refunds.

If you cancel your plan before the next renewal cycle, you will retain access to paid features until the end of your subscription period. When your subscription expires, you will lose access to paid features and your account.

Yes.

Invoices are automatically issued each month for the data you provide. You can download them in Settings → Invoices. In addition, we also send invoices to the email addresses provided as accounting contact.

With the “Accept additional orders” option enabled, you can continue accepting online orders and reservations, with extra costs added to your next invoice per the price list. Disabling this option prevents further online orders or reservations once your plan’s limit is reached. Note, you can upgrade your plan anytime to increase this limit within the current billing period.

No, UpMenu is only available through a monthly subscription.

With the subscription, you get a constantly developed and up-to-date version of the software, without the need to install it on your computer.

You will need a device with internet access, such as a tablet, smartphone, or PC. Then, using a web browser, you can access our online admin panel to manage your orders. For tablets and smartphones, you can also install our dedicated mobile app for taking orders and manage your restaurant (iOS and Android)

Most often, the bank rejects card payments despite having sufficient funds, due to lack of authorization for online transfers, exceeded limits, or temporary technical errors.

In such cases:

  • Check if online payments are enabled on your card. If not, enable this option.
  • Verify if you haven’t exceeded the daily or monthly limit for online transactions. If you have, consider increasing the limit.
  • The system will automatically attempt the payment again after a few hours. Alternatively, you can go to Settings → Payment Cards and manually retry the payment by pressing “Re-try payment.”
  • If the issue persists, try using another card or contact us in chat, and we will assist you in resolving the problem.

Yes.

You can create one online store, mobile app, loyalty program for brand with multiple locations (like restasurant chain).

Whats more you can manage all your locations from one account or create more users to manage specific locations, giving them the appropriate permissions.

Yes, we do.

We are always open to talking with restaurant franchises and chains that have multiple locations. Contact us and we can work out a plan that works best for everyone.