Case study
Sushi Kushi Chain: $1.5M Saved on Third-Party Fees with Direct Online Ordering
Sushi Kushi is a leading sushi franchise in Poland with 20 locations nationwide.
Since 2013, the brand has partnered with UpMenu to grow its direct online ordering, increase sales, and strengthen customer engagement across the entire franchise network.
Results
Generated through direct online orders from January 2025 to 2026.
Orders placed directly through the website and branded mobile app — with no third-party platforms involved.
Saved on third-party commission fees over ten years of partnership with UpMenu.
Of all direct online orders came through the branded mobile app, helping drive repeat purchases and stronger customer loyalty.
Solutions
Sushi Kushi focused on online ordering through its website and mobile app, allowing customers to place orders directly with the restaurant.
1. Online Ordering System
This created a simple and seamless ordering experience while increasing direct online sales.
2. Multi-location restaurant website
Using UpMenu’s restaurant website builder, Sushi Kushi created a branded website integrated with the online ordering system, providing customers with a seamless place to browse the menu and place direct orders.
3. Branded mobile app
A custom restaurant mobile app that allows customers to place direct orders without third-party platforms, helping the franchise save on commissions while strengthening customer loyalty and brand recognition.
4. Chain management system
All locations are managed from a single platform and dashboard, allowing the franchise to handle orders, reports, and marketing campaigns for every restaurant from one centralized system.
About Sushi Kushi
Name: Sushi Kushi
Location: Poland
Franchise: 20+ restaurants across the country
Website: sushikushi.com
Started with UpMenu: 2013
Opening Date: 2012
Offerings: Sushi, Japanese cuisine
What owner says
During these 10 years of working together, we've saved over $1.5M+. That's what we would have paid if we had relied solely on third-party platforms with a 15% commission.
Online orders now make up 60% of our total sales — a milestone we achieved thanks to UpMenu's online ordering platform. It's been a game-changer for us, removing the daily headaches of managing online orders. This allows us to focus more on what we do best — running our business and serving our customers. UpMenu has truly helped us streamline operations and focus on growth.
Key Takeaways
- $2.94M in direct online ordering revenue: Generated through the restaurant’s website and branded mobile app.
- 70,343 direct online orders: Customers ordering directly with no third-party platforms involved.
- $1.5M+ saved on delivery commissions: Reduced reliance on third-party delivery marketplaces over 10 years.
- Stronger franchise brand: Consistent online presence across all locations in the network.
- Centralized franchise management: All restaurants managed from a single dashboard.
- Higher customer loyalty: Branded mobile app driving repeat orders and customer engagement.
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