Finding the right fit for a restaurant position isn’t just about the skills; it’s about the passion and the compatibility with the restaurant’s culture. Identifying these traits requires astute questioning. Drawing from our experience in helping hundreds of restaurants, we’ve grouped these questions into five categories for your convenience.
General Restaurant Interview Questions
- Why do you want to work in the restaurant industry?
Example answer: I have a passion for food and service, and I thrive in a dynamic environment that challenges me every day.
- Describe a time you had to handle a difficult customer. How did you handle it?
Example answer: I remained calm and listened to the customer’s concerns, then provided a solution that satisfied them while upholding the restaurant’s policies.
- What do you think is the most crucial aspect of customer service in a restaurant setting?
Example answer: Understanding and anticipating customer needs to ensure they have an exceptional dining experience.
- How do you handle stressful situations or high-pressure moments during peak hours?
Example answer: I prioritize tasks, stay calm, and communicate effectively with my team.
- What excites you most about the prospect of working here?
Example answer: The opportunity to learn, grow, and be part of a team that values excellence and customer satisfaction.
- How do you define teamwork in a restaurant setting?
- Have you ever had a conflict with a colleague? How did you resolve it?
- How do you handle feedback or criticism?
- How do you stay updated with food trends and industry news?
- Why should we hire you?
Questions About Experience and Background
- What previous roles have you held in the restaurant industry?
Example answer: I’ve been a server, a line cook, and most recently, an assistant manager.
- Describe a challenging situation you’ve faced in a previous job and how you overcame it.
Example answer: As an assistant manager, I had to handle a staff shortage during a busy weekend. I adjusted the roster, delegated tasks effectively, and even stepped in to help where necessary.
- How do you handle unhappy or unsatisfied customers based on your past experiences?
Example answer: I listen to their concerns, apologize genuinely, and try to offer a solution that will leave them satisfied.
- Can you describe a time when you took the initiative to improve something in your previous job?
Example answer: I introduced a system to streamline order taking, which reduced wait times and improved customer satisfaction.
- Have you ever implemented a new idea or strategy that benefited your past employer?
Example answer: I suggested theme nights, which increased our mid-week footfall significantly.
- What types of restaurant software or point-of-sale systems are you familiar with?
- How have you contributed to the growth or profitability of your previous restaurants?
- Have you ever received any awards or recognition in your past roles?
- What’s your experience with health and safety regulations in the restaurant?
- Describe any specialized training you’ve had that would be relevant to this role.
Interview Questions Focused on Soft Skills
- How would you handle a situation where a colleague is not pulling their weight?
Example answer: I would approach them privately, discuss my observations, and see if there’s a way I can help or support them.
- Describe a situation when you went above and beyond for a customer.
Example answer: A couple was celebrating their anniversary, and I arranged a special dessert on the house to make their evening memorable.
- How do you handle criticism or feedback?
Example answer: I view it as an opportunity to learn and improve. I listen carefully, reflect on it, and take steps to address the feedback.
- Tell me about a time when you had to adapt to a significant change at work.
Example answer: When our restaurant underwent renovation, I helped train the team on the new layout and workflow, ensuring a smooth transition.
- How would you handle a situation where a customer was dissatisfied with their food?
Example answer: I’d apologize, ask for specifics about their dissatisfaction, and take immediate steps to rectify the situation, whether it’s remaking the dish or offering an alternative.
- How do you prioritize tasks during a busy shift?
- How do you motivate yourself during slower shifts?
- How do you maintain a positive attitude, especially during challenging times?
- Describe a time you resolved a conflict in the workplace.
- How do you handle situations where you’re unfamiliar with a particular dish or wine?
Interview Questions Focused on Hard Skills
- Are you familiar with [specific software]? How do you use it in your daily tasks?
Example answer: Yes, I’ve used [specific software] to manage reservations, take orders, and handle billing.
- How do you ensure food safety and hygiene standards are met in your area of operation?
Example answer: I ensure regular training for the team, maintain cleanliness checks, and always follow the restaurant’s protocols.
- Explain the process of handling a food allergy concern from a customer.
Example answer: I’d first get all the details of the allergy, inform the kitchen team, and ensure that the dish is prepared without any cross-contamination.
- Describe the steps you’d take to manage inventory effectively.
Example answer: I would implement a first-in-first-out (FIFO) system, conduct regular checks, and use inventory management software to track supplies.
- Can you handle basic equipment repairs or troubleshoot common equipment problems?
Example answer: Yes, I have experience troubleshooting basic equipment issues and can handle minor repairs, but for major issues, I’d consult a professional.
- How do you ensure accurate order taking and billing?
- How familiar are you with wine pairings?
- Describe your process for training new staff.
- How do you ensure that the food is consistently of high quality?
- Can you handle bulk orders or catering requests?
Scenario-Based Restaurant Interview Questions (That Show Problem-Solving Skills)
- If a customer found a hair in their food, how would you handle the situation?
Example answer: I’d apologize sincerely, remove the dish, and offer to replace it immediately. Depending on the situation, I might offer a discount or a complimentary item as a gesture of goodwill.
- How would you deal with an employee caught stealing or giving away free food to friends?
- If two employees are having a disagreement in the middle of a busy shift, how would you handle it?
Restaurant Interview Tips
Tips For the Recruiter
- Understand the specific requirements and skills needed for the job position.
- Always check references and previous employment history.
- Incorporate practical assessments or role-playing during the interview.
- Be open and transparent about job expectations, including work hours and responsibilities.
- Look for candidates who align with the restaurant’s values and culture.
- Ask open-ended questions that allow the candidate to demonstrate their problem-solving abilities.
- Encourage candidates to ask questions – their queries can reveal their priorities and interests.
Tips For the Candidates
- Research the restaurant’s menu, history, and values beforehand.
- Dress appropriately and professionally.
- Prepare to showcase both soft and hard skills relevant to the position.
- Always be honest; it’s better to admit lack of knowledge than to bluff.
- Prepare questions to ask the interviewer about the role, team, and expectations.
- Follow up with a thank-you note or email after the interview.
- Practice your answers but avoid sounding rehearsed.
Key Takeaways
- Finding the right candidate is a blend of assessing hard skills, soft skills, and cultural fit.
- Scenario-based questions are crucial for understanding a candidate’s problem-solving skills.
- Both recruiters and candidates should be well-prepared to ensure a productive interview.
- Open communication and clarity in expectations can pave the way for successful recruitment.
- Prior experience, while valuable, should be complemented with adaptability and a willingness to learn.
- Effective interviewing can significantly impact a restaurant’s success and reputation.
- Feedback, whether positive or negative, is an opportunity for growth and improvement.
Frequently Asked Questions (FAQ)
What are the top 10 restaurant interview questions?
- Why do you want to work in the restaurant industry?
- Describe a time you had to handle a difficult customer. How did you handle it?
- What do you think is the most crucial aspect of customer service in a restaurant setting?
- How do you handle stressful situations or high-pressure moments during peak hours?
- What previous roles have you held in the restaurant industry?
- Describe a challenging situation you’ve faced in a previous job and how you overcame it.
- How would you handle a situation where a colleague is not pulling their weight?
- Are you familiar with [specific software]? How do you use it in your daily tasks?
- Explain the process of handling a food allergy concern from a customer.
- If a customer found a hair in their food, how would you handle the situation?
How to prepare for a restaurant interview?
Thoroughly research the restaurant, understand its values, culture, and menu. Dress appropriately, review common interview questions, and practice your answers. Prepare questions to ask the interviewer and be ready to demonstrate both your hard and soft skills relevant to the position.
How do you handle negative online reviews about your restaurant?
Listen to the feedback, respond professionally, apologize if necessary, and take actionable steps to rectify the situation.
What is the importance of team dynamics in a restaurant setting?
A cohesive team ensures smooth operations, better customer service, and a more pleasant working environment, leading to the overall success of the restaurant.
How do you stay updated with the latest trends in the restaurant industry?
Attend industry seminars, follow relevant blogs, engage with peers, and actively seek feedback from customers.
