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Uber Direct Integration

Dispatch deliveries to UberDirect when your drivers are busy or you don’t have your own delivery fleet — Uber drivers handle the delivery.

What is UberDirect? Uber Direct is on-demand delivery service that lets restaurants use Uber’s courier network to deliver orders to their customers.

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Uber Direct
What are the benefits of Uber Direct integration?

Benefits

What are the benefits of Uber Direct integration?

  • Flexible delivery support
    Support for your drivers during peak hours or unexpected situations.
  • Reliable delivery operations
    You don’t have to turn off deliveries during staff shortages, holidays, or busy periods — you can rely on external couriers.
  • Higher customer satisfaction
    Customers see the estimated delivery time and can track their order in real time.
  • Less operational chaos
    Manage all deliveries — both external and in-house — from one dashboard.
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Quick setup. Zero risk.

Easy integration and fast launch — even within 24 hours

  • No risk
    — use Uber Direct only when you need them and stop anytime
  • No commitments
    — pay only for completed deliveries
  • Full support
    — UpMenu team is available via chat and email 7 days a week
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How it works

How does Uber Direct work?

  1. 1.

    Sign an agreement with Uber Direct

    You sign a free agreement with Uber Direct to use their courier network.

  2. 2.

    Enable the integration in UpMenu

    We activate the Uber Direct integration in your UpMenu dashboard.

  3. 3.

    A customer places an order

    Your customers order food as usual — through your restaurant website, app, or by phone.

  4. 4.

    Dispatch the delivery to Uber Direct

    In the UpMenu dashboard, you assign the delivery to Uber Direct.

  5. Uber Direct completes the delivery

    An Uber Direct courier picks up the order from your restaurant and delivers it to the customer's address.

Pricing

How much does Uber Direct cost?

Signing the agreement is free. You only pay Uber for completed deliveries. The cost per delivery is agreed individually with Uber and depends on factors such as order volume and number of locations. The integration between UpMenu and Uber Direct costs $40 per month.

Uber Direct integration
$40/ month
per location
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Courier services

All Integrated Delivery Services

Our happy clients

Why restaurateurs choose UpMenu

Sushi Kushi

$1.5M saved on third-party fees with direct online ordering

Sushi Kushi
The Wind-Chill Factory: $386,000 a Year and 52% of Orders from Its Own App

$386K a year, with 52% of orders from its own app

The Wind-Chill Factory
Yami Sushi

€107K revenue from branded mobile app

Yami Sushi
Dedicate Healthy Kitchen

$789K from website & mobile app

Dedicate Healthy Kitchen
Mulberry's Market

$32K revenue from 1,199 online orders in 3 weeks

Mulberry's Market
Lil Ava's Pizza

$1.1M revenue from direct orders

Lil Ava's Pizza
Michelangelo

$863K revenue from direct orders

Michelangelo

What owners say

In their own words
UpMenu helped us simplify ordering, reduce commission costs, and significantly improve our sales.
Julia KaljunenCo-owner, Yami Sushi
UpMenu has completely transformed our operations and customer engagement. The online ordering platform and branded app have driven repeat orders, cut down on third-party fees, and strengthened our brand presence.
George AbrahamOwner, Lil Ava’s Pizza franchise
The streamlined online ordering platform has substantially increased our sales while reducing our reliance on costly third-party platforms. It brought real operational efficiency to managing multiple locations.
Chad WhiteOwner, Dedicate Healthy Kitchen
With UpMenu, we've saved thousands in third-party fees and nearly doubled our online revenue. It shows the power of having the right digital ordering strategy.
Clint SeeleyDirector of Marketing and Development, Michelangelo 301
Online orders now make up 60% of our total sales thanks to UpMenu. It removed the daily headaches of managing orders and lets us focus on running the business.
Andrzej Pelc-GoneraOwner, Sushi Kushi and Ramen Shop
UpMenu is truly plug & play. We moved our entire ordering system in one day and were up and running immediately.
Laura PochopOwner, Mulberry’s Market
UpMenu created both our online ordering system and a mobile app that customers actively download and use. We're excited about the future growth this opens up.
Laura PochopOwner, Mulberry’s Market

FAQ

Frequently Asked Questions (FAQ)

Uber Direct is a delivery service that allows restaurants to use Uber’s courier network to deliver orders to their customers.

Create an UpMenu account and enable the Uber Direct module in the Integrations section. After signing the agreement with Uber, the integration will be activated and you can start dispatching deliveries.

Yes. You need to sign an agreement with Uber to use Uber Direct.

Usually about one day. This is typically the time needed to sign the agreement with Uber. Enabling the integration in UpMenu takes only a few minutes.

No. With Uber Direct you can offer deliveries even if your restaurant does not have its own drivers.

Yes. You can continue using your own drivers and use Uber Direct only when you need additional delivery capacity.

Uber Eats is a marketplace where customers can order food. Uber Direct is a service that allows you to use Uber’s courier network to deliver orders placed through your website, app, or phone.

Yes. Customers will see who is delivering their order.

Yes. When you dispatch a delivery through Uber, the customer receives a tracking link and can follow the order on a live map.

Read more about third-party delivery

Ready to start delivering with Uber Direct?

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