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Restaurant Feedback Software

Collect guest feedback for every order — without manual work.

  • Collect feedback automatically
    Customers leave feedback after placing an order on-site or online — via QR code, email, or app.
  • Better reviews = more customers
    Improve ratings and attract more guests through a stronger online reputation.
  • Manage all reviews in one place
    Track, filter, and analyze feedback from multiple channels in one dashboard.
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restaurant-feedback-software
Increase sales with Online Ordering System integrated to Restaurant Feedback System

Benefits

Why feedback management matters for your restaurant

  • Identify problems before they affect your business
    Spot issues in service, food, or operations in real time.
  • Understand what drives customer satisfaction
    Analyze feedback trends and find what impacts ratings the most.
  • Get back unhappy guests
    Fix negative experiences and bring customers back instead of losing them forever.
  • Lower risk of negative public reviews
    Resolve issues before they impact your online ratings.
  • Higher customer satisfaction = more revenue
    Better experience leads to more frequent visits and higher spending.
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Quick start & zero risk

Start collecting guest feedback today

  • Test the system risk-free

    Try feedback software and see how it works in your restaurant.

  • No long-term contracts

    Use it as long as you want — no commitments.

  • 7-day support

    Get help via chat or email — during and after setup.

How it works

How restaurant feedback software works

  1. 1.

    Collect customer feedback automatically

    Guests leave feedback after their visit or order — via QR code, email, or app.

  2. 2.

    Identify issues and trends

    All feedback is organized and analyzed to show what's working and what needs improvement.

  3. 3.

    React before reviews go public

    You can respond, fix issues, and recover unhappy customers in real time.

  4. Better reviews and more returning customers

    You improve guest satisfaction and protect your online reputation.

UpMenu products

Explore the UpMenu platform

Everything your restaurant needs

Online Ordering

Online Ordering

Turn leads into paying clients with online ordering system

Mobile App

Mobile App

Your own branded iOS & Android app

Point of Sale

Point of Sale

Manage your restaurant with ease

KDS

KDS

Streamline communication from front to back of house

Delivery Management

Delivery Management

Easily manage your deliveries and drivers

Delivery Dispatcher

Delivery Dispatcher

Offer delivery without your own drivers using third-party services

Order Aggregation

Order Aggregation

Manage all orders from Uber Eats, Wolt and more from a single device

Handheld POS

Handheld POS

Take orders, accept payments, and manage sales from one mobile device

Order Management

Order Management

Manage your restaurant orders with ease

Restaurant Website

Restaurant Website

Build your own restaurant website

QR Menu

QR Menu

Create a QR code menu for self-service ordering right from the table

Loyalty Program

Loyalty Program

Turn one-time clients into regulars with an automated loyalty program

Marketing Tools

Marketing Tools

Boost sales with promotions, coupons, and email/SMS campaigns

Trust our experience

We've been working with restaurants since 2012. Together with restaurant owners, we've built an all-in-one platform designed specifically for the restaurant industry.

We know how difficult it is to manage feedback across multiple channels and respond in time. That's why we created a feedback system that collects guest opinions in one place, helps you react quickly, and improve your restaurant based on real insights.

14
Years in the market
3,200+
Customers
47+
Countries
0%
No commissions

Our happy clients

Why restaurateurs choose UpMenu

Sushi Kushi

$1.5M saved on third-party fees with direct online ordering

Sushi Kushi
The Wind-Chill Factory: $386,000 a Year and 52% of Orders from Its Own App

$386K a year, with 52% of orders from its own app

The Wind-Chill Factory
Yami Sushi

€107K revenue from branded mobile app

Yami Sushi
Dedicate Healthy Kitchen

$789K from website & mobile app

Dedicate Healthy Kitchen
Mulberry's Market

$32K revenue from 1,199 online orders in 3 weeks

Mulberry's Market
Lil Ava's Pizza

$1.1M revenue from direct orders

Lil Ava's Pizza
Michelangelo

$863K revenue from direct orders

Michelangelo

What owners say

In their own words
UpMenu helped us simplify ordering, reduce commission costs, and significantly improve our sales.
Julia KaljunenCo-owner, Yami Sushi
UpMenu has completely transformed our operations and customer engagement. The online ordering platform and branded app have driven repeat orders, cut down on third-party fees, and strengthened our brand presence.
George AbrahamOwner, Lil Ava’s Pizza franchise
The streamlined online ordering platform has substantially increased our sales while reducing our reliance on costly third-party platforms. It brought real operational efficiency to managing multiple locations.
Chad WhiteOwner, Dedicate Healthy Kitchen
With UpMenu, we've saved thousands in third-party fees and nearly doubled our online revenue. It shows the power of having the right digital ordering strategy.
Clint SeeleyDirector of Marketing and Development, Michelangelo 301
Online orders now make up 60% of our total sales thanks to UpMenu. It removed the daily headaches of managing orders and lets us focus on running the business.
Andrzej Pelc-GoneraOwner, Sushi Kushi and Ramen Shop
UpMenu is truly plug & play. We moved our entire ordering system in one day and were up and running immediately.
Laura PochopOwner, Mulberry’s Market
UpMenu created both our online ordering system and a mobile app that customers actively download and use. We're excited about the future growth this opens up.
Laura PochopOwner, Mulberry’s Market

Pricing

How much does restaurant feedback software cost

Included in a simple monthly subscription
from $49month / location
Try for free

FAQ

Frequently Asked Questions (FAQ)

It's a system that automatically collects customer feedback from dine-in visits and online orders. You can use this feedback internally to improve your service or direct it to public platforms like Google, Yelp, and social media to build your online reputation.

Guests can leave feedback via QR codes, in-app, and emails (sent automatically) after placing an order on-site or online.

Yes. You can identify unhappy customers and react immediately to resolve issues.

Yes. By resolving issues early, you reduce negative reviews and increase positive feedback.

Yes. You can showcase selected customer feedback and reviews directly on your website to build trust and credibility.

Yes. You can manage feedback across multiple locations in one system.

Read more about customer service

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Collect feedback, fix issues faster, and turn more guests into loyal customers.

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Restaurant Feedback Software | UpMenu