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How to Become a Busser (Busser Training Program)


Embarking on the path to becoming a busser may seem straightforward, yet it involves a nuanced blend of skill and technique. Our decade-strong experience in the restaurant industry has crystallized into a training program that paves the way for your success.

Let’s see how to become a busser in a structured approach.

Step 1: Explore Busser Education Requirements

While no formal education is strictly necessary to become a busser, a high school diploma or equivalent can be beneficial for understanding basic job functions and communicating effectively in a restaurant setting.

How long does it take to become a Busser?

Becoming a busser can be quite immediate as it’s an entry-level position. Training typically spans a few days to several weeks, depending on the establishment’s size and pace.

Do I need experience to become a Busser?

Previous experience is not required for a busser position, making it an accessible entry point into the restaurant industry for many.

Step 2: Start To Develop Busser Skills (Busser Requirements)

Crafting the prowess of a proficient busser is the next stride.

Busser Skills & Requirements

  • Efficiency: Ability to clear and set tables quickly and effectively.
  • Attention to Detail: Ensuring that every table setting is complete and up to standard.
  • Physical Stamina: Staying energetic throughout long shifts.
  • Teamwork: Collaborating smoothly with servers and kitchen staff.
  • Customer Service: Providing a positive experience for guests.
  • Communication: Clear and polite interaction with coworkers and customers.
  • Time Management: Balancing a variety of tasks simultaneously.
  • Cleanliness and Organization: Keeping the dining area and work stations tidy.
  • Adaptability: Handling unexpected situations with composure.

Busser Duties And Responsibilities

  • Table Readiness: Preparing tables for new customers promptly.
  • Dining Area Cleanliness: Maintaining an immaculate dining area.
  • Dish Handling: Efficiently clearing tables of dishes and utensils.
  • Restocking: Ensuring server stations are filled with necessary items.
  • Trash Disposal: Managing the cleanliness of trash receptacles and recycling.
  • Assisting Servers: Helping servers with customer service as needed.
  • Sanitization: Applying proper sanitization procedures for tableware and dining furniture.
  • Customer Interaction: Engaging with customers to enhance their dining experience.

Step 3: Complete Relevant Busser Training

Progressing through structured training will refine your abilities.

Types of Training:

  • On-the-Job Training: Hands-on experience under the guidance of a seasoned staff member.
  • Online Courses: Learning the basics of restaurant service and customer interaction.
  • Workshops: Short, intensive training sessions focusing on specific aspects of the busser role.

Busser Training Template

This template serves as a practical framework for in-house busser training.

Day 1: Orientation: Introduction to Restaurant Policies and Customer Service Basics.

Day 2: Table Management: Clearing and Setting Tables, Understanding Table Layouts.

Day 3: Sanitation Standards: Proper Cleaning Techniques and Safety Procedures.

Day 4: Efficiency Practices: Streamlining Workflows and Time Management.

Day 5: Customer Interaction: Handling Special Requests and Customer Relations.

Best Busser Training Programs and Courses

  • National Restaurant Association – ServSuccess
  • Udemy Restaurant Service Basics
  • Alison’s Customer Service Training
  • Coursera’s Food & Beverage Management
  • Busser Training Manual PDFs available for in-house training
  • Local Community College Hospitality Courses
  • The American Hotel & Lodging Educational Institute
  • Hospitality Training Center

How to Train a Busser

From a trainer’s perspective, equipping a new busser with the requisite skills is a step-by-step process.

  • Step 1: Introduce the restaurant’s culture and customer service expectations.
  • Step 2: Demonstrate the standard procedures for setting and clearing tables.
  • Step 3: Train on proper sanitation and safety practices.
  • Step 4: Teach the importance of communication and teamwork.
  • Step 5: Show how to manage time during peak hours effectively.
  • Step 6: Role-play various dining scenarios, including handling special requests.
  • Step 7: Provide a comprehensive review and feedback session.

Busser Training Checklist

A training checklist is instrumental in ensuring comprehensive busser preparation.

  • Check Table Setup: Verify if the busser can set tables correctly.
  • Check Cleanliness: Assess the effectiveness of cleaning and sanitizing.
  • Check Time Management: Confirm that tasks are completed promptly.
  • Check Dish Handling: Ensure safe and efficient transportation of dishes to the kitchen.
  • Check Stock Levels: Check if server stations are properly restocked.
  • Check Customer Service: Evaluate interaction with customers.
  • Check Problem-Solving: Ensure the busser can handle unexpected issues.
  • Check Teamwork: Observe how well the busser collaborates with the rest of the staff.
  • Check Compliance: Confirm adherence to restaurant policies and health regulations.
  • Check Adaptability: Assess the ability to manage multiple tasks and adapt to changes.

Step 4: Get Additional Busser Certifications

While not commonly required, certifications can demonstrate dedication and a higher skill level.

Most common certifications for Busser:

  • Food Handler’s Card
  • TIPS Certified Training for Alcohol Management

Does a Busser need certifications?

Certifications are not typically needed but can be beneficial for advancement.

Busser Certification Cost

Most certifications are affordable, often under $100.

Step 5: Prepare Your Busser Resume

Your resume should reflect your ability to maintain a clean and organized work environment, your experience in customer service, and any additional skills or certifications that would be relevant to the busser role. Use action verbs and quantify your achievements where possible.

Step 6: Apply For Busser Jobs

Research available positions, tailor your resume for each application, and consider follow-up calls or emails to show your enthusiasm.

Most popular job services:

  • Indeed
  • Glassdoor
  • Monster
  • LinkedIn Jobs
  • Craigslist

Key Takeaways

  • A busser role is a gateway into the restaurant industry.
  • Effective training is crucial for success in this role.
  • Certifications, while not required, can provide a competitive edge.
  • Practical experience is often valued over formal education for a busser.
  • Crafting a tailored resume and utilizing job search platforms are key steps in job hunting.

Frequently Asked Questions (FAQ)

Bussers can move up to server positions, shift supervisors, or even into management roles with experience and further training.

Yes, as most busser positions do not require formal education beyond basic literacy and numeracy.

Start by applying for entry-level positions and express willingness to learn and adapt.

With dedication and training, a busser can eventually become a restaurant manager or owner.

Speed and efficiency are key to a successful busser’s performance.

Teamwork is critical as bussers must work closely with servers and kitchen staff to ensure smooth operation.

Dominik Bartoszek

Dominik Bartoszek

8+ years Digital Marketer driven by data & AI. Helping restaurants grow more through online orders.

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